Refund and Returns Policy
At WCS Global Medical Technology, we stand behind the quality of our products and are committed to ensuring customer satisfaction. Please review our Refund and Returns Policy below, which outlines the terms for returning items and requesting refunds.
Returns Eligibility
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return:
- Condition: The item must be unused, in its original condition, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Note: Certain items are non-returnable due to their nature. These include:
- Customized products or equipment
- Digital products or downloadable software
- Health and personal care items
- Gift cards
Please do not send your purchase back to the manufacturer; all returns must be processed through WCS Global Medical Technology.
Partial Refunds
In certain circumstances, partial refunds may be granted. Examples include:
- Items showing signs of use or wear
- Products not in original packaging or missing components (unless due to WCS error)
- Items returned beyond the 30-day window
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 5-10 business days.
Sale Items: Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Late or Missing Refunds: If you haven’t received your refund yet:
- Check your bank account or credit card statement.
- Contact your credit card company or bank, as processing times vary.
- If you still have not received your refund, contact us at [email protected] .
Exchanges
We replace items only if they are defective or damaged. For exchange requests, please email us at the Contact us page, and then we will inform you where to send your item.
Shipping Returns
To return a product.
- Return Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable.
- Expensive Items: For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
For questions related to refunds, exchanges, or any other return inquiries, feel free to contact us. We’re here to assist you.
